Terry is passionate about building a business culture that serves with excellence. His experience includes 30 years in Fortune 500, Sales, Business Development, Process Mastery, Change Management and Customer Engagement. After leading regional sales businesses within Avnet, Terry discovered a strong skill set and passion for starting new business development and strategies. As Vice President of Shared Business Services and Vice President of Global Operational Excellence, Terry drove change management and employee-led process improvement. His “dream position” as Vice President of Global Customer Engagement led to the co-writing of the book, The Pinwheel. Terry has numerous guest lecturer/speaker appearances including Kellogg at Northwestern, Eller at University of Arizona, Argyle Leadership events, Richmond events, NG Customer Experience and many others all focused on customer culture.